Choosing an Operator
Many criteria apply to the selection of the right charter operator.
When talking to a prospective operator, quiz him thoroughly. Charter
operators, like other specialists, are sometimes guilty of obscuring
conversation with jargon. We have provided a glossary of terms to assist, but don't
hesitate to ask for clarification. Any good charter operator will appreciate the
opportunity to go through a prospective itinerary with you as long as you are
serious about using his service and aren't simply window-shopping or
web-surfing.
Credentials are important. Don't hesitate to review the operator's operating
certificate, safety record and/or insurance policy. If your company has unique
insurance policies, discuss them.
Ask the operator for customer references. Once you get them, use them. Call
these customers and ask them questions about their business dealings with the
operator. You should be able to get a quick sense of whether or not they are
happy with the services that they have been provided.
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